Managing a workers’ comp claims teams is a highly collaborative job. It involves training and developing your team, ensuring everyone has peer support, providing oversight to more complex claims, and assigning claims to the adjuster with the appropriate skill set. But all those tasks become more difficult as we navigate the effects of the COVID-19 pandemic. Claims managers now must deal with remote teams, more telemedicine examinations, COVID-19 illness claims, and increasing claim volume.
In this session, learn how advanced analytics in wcNavigator® helps local and remote teams identify claim severity early to facilitate triage, increase adherence to standard work, and involve the right resources at the right time to improve claim outcomes. This interactive session will provide a practical solution to optimize and operationalize predictive analytics in your claims organization.
Who Should Watch:
All levels of claims professionals and personnel; workers’ compensation claims executives and managers; TPAs; self-insured organizations
Presentation Date:
Thursday, June 18, 2020
Speakers:
Ellen Heiber
Account Executive
ISO Claims Partners
Stephen Ashness
Senior Product BSA
ISO Claims Partners