Real Estate

Punchlist Manager: Homebuilder Warranty, Service, and QA Management

Say goodbye to complex warranty processes and hello to streamlined efficiency with Punchlist Manager. Simplify warranty management and easily track, resolve, and communicate warranty items so you can provide top-notch customer service.

The challenge of warranty and service management

Warranty and service management are critical for customer satisfaction. But without the right tools in place, it can also be a source of frustration and inefficiency, not to mention a barrier to business growth.

Simplify and automate your warranty, service, and quality assurance processes

Turn your warranty work into a competitive advantage by enhancing your communication with homeowners and trades, and more effectively managing open, closed, and pending requests.

Streamline workflows

Punchlist Manager integrates warranty, service, and quality assurance departments into a single, cohesive platform. This streamlines your workflow, allowing seamless communication, efficient task assignment, and faster resolution of issues.

Enhance customer satisfaction

Impress your customers with real-time updates, automated notifications, and a dedicated portal to keep them informed about the status of their warranty claims and service requests.

Optimize quality control

Make informed decisions based on your data. Identify trends, address recurring issues, and continuously improve your construction processes to deliver superior results.

Ensure accountability and data protection

Store, document, and access everything in one place.

Turning warranty service into a competitive advantage

The customer experience is our primary focus, and Punchlist Manager has absolutely had a positive effect. We’ve roughly doubled our referral rate since switching over. And in this saturated market, it’s one way we’ve been able to truly stand out and keep growing.

Chris Reynolds

Atlantic Builders

VP of Construction

Unlocking growth through customer satisfaction

When McCall Homes turned to Punchlist Manager to streamline their warranty department. Customer satisfaction skyrocketed from 80% to an impressive 97%, igniting a surge in referrals and driving exponential growth.

Unlocking growth through customer satisfaction

Features and capabilities

Dashboard

Informative dashboards let you track new homeowner requests, vendor updates, open items, and warranty-covered homes—all in one swift glance.

List and item tracking

Monitor the status of each list and item. Easily update all open lists and items on a single, convenient page.

Automated tasks and emails

Keep yourself and your homeowners up to date throughout their warranty period. Create automated tasks to prompt you to reach out to your clients at crucial stages or schedule emails to send to them at specific times.

Vendor tracking

Add your default vendors to automatically select them when an item is logged for a specific category. You can rate them based on their efficiency in completing warranty items.

Correspondence tracking

Track every communication with your homeowners and vendors in one location—whether it’s a phone call, email or text message—along with name, date, and time stamp.

Document and photo management

Centralize all documents and photos for each home, and empower your team with easy access to blueprints, progress photos, item photos, color selections, completed inspections, manufacturer and warranty manuals, or other documents.

Punchlist/QA walk management

Create customized Punchlists/QA walks and schedule them as the home is completed so you can track any defects and create work orders during construction.

Reporting

Get the information you need from more than 65 standard reports. You can even schedule reports to be delivered to you on a regular basis.

Production, CRM, and accounting software integrations

Punchlist Manager can integrate with many major front-end production, CRM, and accounting packages, such as BuilderMT, Sales Simplicity, Sage 300 CRE, Sage 100C, Homefront, MarkSystems, Newstar and FAST.

Item and Gantt scheduling

Easily schedule all your items with Punchlist Manager. Create Gantt schedules on repairs that require dependent items to be completed.

Homeowner and vendor portals

Dedicate online portals help keep both your customers and your vendors informed and involved every step of the way.

Homeowner Portal

Empower your clients with convenient access to their home information, the ability to submit requests (with photos), and see real-time updates on their requests during the warranty period.

Vendor Portal

Provide your vendors with their own portal where they can view any item assigned to them, update items as they are completed (including photos), obtain customer sign-off for completed work, and send messages directly to your team.

Mobile tools

Give your field inspectors the tools to capture observable information and keep everything up-to-date outside the office.

Intuitive Mobile

Manage your homes under warranty and get timely information to your employees in the field. You can even create, manage, and close out tickets with electronic signatures right from your mobile device.

Intuitive Inspections

Simplify the inspection process. Create and assign inspections and audit forms to reduce time and costs, decrease risks, isolate failures, and speed reporting.