Claims Solutions

ClaimXperience: Claims Collaboration Tools

ClaimXperience^® is an intuitive, cloud-based collaboration portal that empowers insurance companies and claims teams to elevate the policyholder experience, curb claims handling costs, and accelerate the claims cycle.

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The complex challenge of remote claims

Claims professionals face many challenges in settling claims remotely. Customers want to participate and be informed, but lack the tools and guidance. Coordinating with multiple parties and tasks can be difficult and time-consuming. Plus, collecting useful data can be challenging and inaccurate.

Involve the policyholder, improve the claims process

ClaimXperience helps you overcome the challenges of remote claims adjusting and settlement. It’s your own easy-to-use, centralized virtual claims adjusting platform that improves collaboration between all claims participants, reduces claims handling costs, and speeds up the claims cycle.

Improve customer satisfaction

Improve the policyholder experience by keeping them informed, heard, and empowered to participate more fully throughout the claims process.

Reduce claim cycle time

Collaborate with policyholders long before an adjuster ever makes an on-site visit. Utilize the dynamic forms and document upload tools to allow your policyholders to provide information about their loss.

Build trust with video collaboration

Real-time video collaboration lets you collect real-time video and photos to triage the claim using the policyholder’s mobile device. You can also use it to connect with contractors to verify work progress and completion.

Improve collaboration

ClaimXperience brings adjusters, restoration contractors, carriers, and policyholders together to simplify the complex processes of insurance claims and restoration projects.

Easily calculate additional living expenses

Easily capture, review, and calculate additional living expenses (ALE) by enabling policyholders to upload their receipts.

Spot potential fraud with image analytics

Using image analytics and automation, ClaimXperience can analyze images (including metadata) to indicate instances of possible fraudulent activity.

Do you know the cost of handling claims onsite? Settling from the field generally costs much more and can cause delays. Carriers will often overpay on small claims to save on the costs associated with onsite visits.

State Auto adopts collaboration

Customers want to be informed, heard, and part of the claims process. ClaimXperience helps you involve customers and fast track their claims.

Download the case study

State Auto adopts collaboration

Speed communication with custom tasks

Create and send custom tasks to your customers, adjusters, or contractors to capture photos, videos, or information about the loss. Use custom tasks to automate the damage assessment process, collect customer feedback, or request any other relevant data for your claim. They’re easy to create and manage, and they can help you speed up the claim resolution, improve customer satisfaction, and reduce costs.

Learn about custom tasks

Speed communication with custom tasks

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Features and capabilities

Seamless collaboration through a unified portal

Claims handling has many moving pieces. The ClaimXperience collaboration portal is a place for all claims participants to coordinate transparently, schedule work, capture and share files, and get notified throughout the life of a claim.

Integrations

Start a collaboration session directly from Xactimate or XactAnalysis and sync information to the claim file. ClaimXperience also integrates with ContentsTrack enabling pack-out professionals to send inventories to the adjuster.

Photos and Video

Enable your policyholders to upload videos and photos of the loss on their own time. ClaimXperience speeds up the claims settlement and damage restoration process by connecting the entire claims team to relevant videos and photos. Once uploaded, claims team members can highlight, crop, invert, color, and add text to photos.

Messaging

ClaimXperience enables quick, easy-to-use messaging between everyone involved in the claims resolution process.

Customer satisfaction

Policyholders can share real-time satisfaction feedback throughout the claims process. The policyholder’s real-time satisfaction scores are visible within the portal’s dashboard, allowing you to keep an eye on whether your team is keeping your customer happy from First Notice of Loss (FNOL) to claim resolution.

Reports

Over half a dozen reports are available to help administrators learn how team members and policyholders are using and benefiting from ClaimXperience.

White-labeled

ClaimXperience offers a mobile-optimized, company branded version of the portal to match your company’s logo and color-theming.

ClaimXperience Product Training

Whether you’re just getting into ClaimXperience or are already a seasoned user, training options and resources will meet you at your level and take you to the next, at your own pace.

Explore ClaimXperience training

ClaimXperience Product Training

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Related resources

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The benefits of ClaimXperience

See how ClaimXperience helps you master virtual claims adjusting to make customers happier and save on claims-handling costs.

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Remote dimensioning that measures up

The ClaimXperience measure tool makes it simple for policyholders to get precise measurements for your estimate.

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No more digitizing mailed-in ALE receipts

ClaimXperience lets your customers upload receipts for additional living expenses, painlessly calculate mileage, and enjoy full transparency into their claim.

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Damage assessment automation streamlines estimation time

The ClaimXperience damage assessment automation tool helps you build simple or complex forms for most claim types.

Do more with the Verisk ecosystem

Explore our Xactware family of products designed to simplify and automate your claims workflow.

Contractor Working In Damaged Home On Tablet

Property claims estimation

The most powerful and comprehensive solution for property claims estimating.

Learn about Xactimate

Contents tracking for pack-out and pack-back

Keep customers in the loop on the pack-out and pack-back process and keep track of everything.

Learn about ContentsTrack

Natural Disaster Damage To Residential Property

Property insurance claims management

Tap into the largest and only full-cycle property insurance claims management solution.

Learn about XactAnalysis

AI-powered self-service reporting

Get critical claims data insights faster with an intuitive interface that learns as you use it and speaks your language.

Learn about XactInsights

Contact us to learn more

For product information, pricing, or account status, our sales team is available Monday through Friday, 7 a.m. - 5 p.m. Mountain Time.

Sales

1-800-424-9228

Support

1-800-710-9228

For service or support:

Free live chat (via the eService Center) is available 24/7 (except Christmas Day and New Year's Day) to assist customers in real time.

Phone support for a $20 fee is available 6 a.m. to 6 p.m. Mountain Time, Monday - Friday (except Christmas Day and New Year's Day).

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