Property Claims Management

ClaimXperience

ClaimXperience is an intuitive, cloud-based collaboration portal that empowers insurance companies and claims teams to elevate the policyholder experience, curb claims handling costs, and accelerate the claims cycle.

The complex challenge of remote claims

Claims professionals face many challenges in settling claims remotely. Customers want to participate and be informed, but lack the tools and guidance. Coordinating with multiple parties and tasks can be difficult and time-consuming. Plus, collecting useful data can be challenging and inaccurate.

Involve the policyholder, improve the claims process

ClaimXperience helps you overcome the challenges of remote claims adjusting and settlement. It’s your own easy-to-use, centralised virtual claims adjusting platform that improves collaboration between all claims participants, reduces claims handling costs, and speeds up the claims cycle.

Improve customer satisfaction

Improve the policyholder experience by keeping them informed, heard, and empowered to participate more fully throughout the claims process.

Reduce claim cycle time

Collaborate with policyholders long before an adjuster ever makes an on-site visit. Utilise the dynamic forms and document upload tools to allow your policyholders to provide information about their loss.

Build trust with video collaboration

Real-time video collaboration lets you collect real-time video and photos to triage the claim using the policyholder’s mobile device. You can also use it to connect with contractors to verify work progress and completion.

It’s going to revolutionise the way we deal with our claims. It’s going to be more on-demand for the customers, and less demand at peak times for us.

John Nicholls

LV=General Insurance

Claims Supplier Manager

Remote dimensioning that measures up

When you're not on-site, taking measurements can be tricky—especially if it involves policyholders and measuring tapes. The ClaimXperience measure tool makes it simple for policyholders to get precise measurements for your estimate.

Remote dimensioning that measures up

Features and capabilities

Seamless collaboration through a unified portal

Claims handling has many moving pieces. The ClaimXperience collaboration portal is a place for all claims participants to coordinate transparently, schedule work, capture and share files, and get notified throughout the life of a claim.

Photos and video

Enable your policyholders to upload videos and photos of the loss on their own time. ClaimXperience speeds up the claims settlement and damage restoration process by connecting the entire claims team to relevant videos and photos. Once uploaded, claims team members can highlight, crop, invert, colour, and add text to photos.

Messaging

ClaimXperience enables quick, easy-to-use messaging between everyone involved in the claims resolution process.

Customer satisfaction

Policyholders can share real-time satisfaction feedback throughout the claims process. The policyholder’s real-time satisfaction scores are visible within the portal’s dashboard, allowing you to keep an eye on whether your team is keeping your customer happy from First Notice of Loss (FNOL) to claim resolution.

Reports

Over half a dozen reports are available to help administrators learn how team members and policyholders are using and benefiting from ClaimXperience.

White-labeled

ClaimXperience offers a mobile-optimised, company branded version of the portal to match your company’s logo and colour scheme.

Join the Property Estimating solutions mailing list and be notified of exciting new product features and important product announcements.

Join the mailing list

Do more with the Verisk ecosystem

Learn more about our full suite of claims solutions that provide compliance, fraud analysis, and further property claims tools.

Contractor Working In Damaged Home On Tablet

Get in touch to learn more or book your demonstration

For product information, technical support or questions our team is available Monday through Friday, 8 a.m. - 5 p.m. GMT (except Bank Holidays, Christmas Day and New Year’s Day).

UK Contact Number:

+44203 8084265

Support:

You can access the Property eService Centre here.

Sales/Support

First Name

Last Name

Business Email

Title

Company

Country

Questions/Comments

ClaimXperience

The complex challenge of remote claims

Involve the policyholder, improve the claims process

Improve customer satisfaction

Reduce claim cycle time

Build trust with video collaboration

John Nicholls

Remote dimensioning that measures up

Remote dimensioning that measures up

Features and capabilities

Seamless collaboration through a unified portal

Photos and video

Messaging

Customer satisfaction

Reports

White-labeled

Do more with the Verisk ecosystem

Property claims estimation

Contents tracking for pack out and pack back

Save time and money with digital transformation

End-to-end property insurance claims management

Streamline and scheduling efficiency

Independently researched reconstruction pricing database

Algorithms to identify fraudulent images in claims

Get in touch to learn more or book your demonstration

UK Contact Number:

Support: