Property Claims Management

ClaimXperience

ClaimXperience is an intuitive, cloud-based collaboration portal that empowers insurance companies and claims teams to elevate the policyholder experience, curb claims handling costs, and accelerate the claims cycle.

The complex challenge of remote claims

Claims professionals face many challenges in settling claims remotely. Customers want to participate and be informed, but lack the tools and guidance. Coordinating with multiple parties and tasks can be difficult and time-consuming. Plus, collecting useful data can be challenging and inaccurate.

Involve the policyholder, improve the claims process

ClaimXperience helps you overcome the challenges of remote claims adjusting and settlement. It’s your own easy-to-use, centralised virtual claims adjusting platform that improves collaboration between all claims participants, reduces claims handling costs, and speeds up the claims cycle.

Improve customer satisfaction

Improve the policyholder experience by keeping them informed, heard, and empowered to participate more fully throughout the claims process.

Reduce claim cycle time

Collaborate with policyholders long before an adjuster ever makes an on-site visit. Utilise the dynamic forms and document upload tools to allow your policyholders to provide information about their loss.

Build trust with video collaboration

Real-time video collaboration lets you collect real-time video and photos to triage the claim using the policyholder’s mobile device. You can also use it to connect with contractors to verify work progress and completion.

It’s going to revolutionise the way we deal with our claims. It’s going to be more on-demand for the customers, and less demand at peak times for us.

John Nicholls

LV=General Insurance

Claims Supplier Manager

Remote dimensioning that measures up

When you're not on-site, taking measurements can be tricky—especially if it involves policyholders and measuring tapes. The ClaimXperience measure tool makes it simple for policyholders to get precise measurements for your estimate.

Remote dimensioning that measures up

Features and capabilities

Seamless collaboration through a unified portal

Claims handling has many moving pieces. The ClaimXperience collaboration portal is a place for all claims participants to coordinate transparently, schedule work, capture and share files, and get notified throughout the life of a claim.

Photos and video

Enable your policyholders to upload videos and photos of the loss on their own time. ClaimXperience speeds up the claims settlement and damage restoration process by connecting the entire claims team to relevant videos and photos. Once uploaded, claims team members can highlight, crop, invert, colour, and add text to photos.

Messaging

ClaimXperience enables quick, easy-to-use messaging between everyone involved in the claims resolution process.

Customer satisfaction

Policyholders can share real-time satisfaction feedback throughout the claims process. The policyholder’s real-time satisfaction scores are visible within the portal’s dashboard, allowing you to keep an eye on whether your team is keeping your customer happy from First Notice of Loss (FNOL) to claim resolution.

Reports

Over half a dozen reports are available to help administrators learn how team members and policyholders are using and benefiting from ClaimXperience.

White-labeled

ClaimXperience offers a mobile-optimised, company branded version of the portal to match your company’s logo and colour scheme.

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Do more with the Verisk ecosystem

Learn more about our full suite of claims solutions that provide compliance, fraud analysis, and further property claims tools.

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Property claims estimation

The most powerful and comprehensive solution for property claims estimating.

Learn about Xactimate

Contents tracking for pack out and pack back

Keep customers informed on the pack-out and pack-back process, and ensure thorough tracking of all items.

Learn about ContentsTrack

Save time and money with digital transformation

Gain real-time insights and improve customer satisfaction with this no-code platform that rapidly deploys digital engagement and workflow automation across the entire claims lifecycle.

Learn about Automated Insurance Solutions

Natural Disaster Damage To Residential Property

End-to-end property insurance claims management

Deliver excellent customer service with this full-cycle claims management software solution for property claims.

Learn about XactAnalysis

Streamline and scheduling efficiency

Providing a distinctive on-demand field service platform that links you to your customers, service providers, and partners in real-time.

Learn more about Allyne

Independently researched reconstruction pricing database

Verisk researches and reports on pricing data from a variety of sources to guarantee accurate prices for the restoration industry.

Learn about Pricing Data Services

Algorithms to identify fraudulent images in claims

Find manipulation in any customer-submitted loss photo or document quickly and easily with this automated process.

Learn about Digital Media Forensics

Contact us to learn more

For product information or pricing our sales team is available Monday through Friday, 8 a.m. - 5 p.m. GMT (except Bank Holidays, Christmas Day and New Year’s Day).

Sales:

+44207 680 4970 option 3

For service or support:

Free live chat (via the eService Centre) is available 24/7 (except Bank Holidays, Christmas Day and New Year’s Day) to assist customers in real time.

Phone support is open 8:30 a.m. to 5 p.m. UK time, Monday – Friday.

Support:

+44207 680 4970 option 1

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