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POLICYHOLDER COLLABORATION

ClaimXperience System Requirements

System requirements

Policyholder collaboration

Requires a current Internet browser with Active (ActiveX) Scripting and cookies enabled.

Adjuster video collaboration

For the best online experience, we recommend:

Google Chrome version 91 or newer
Firefox version 89 or newer
Microsoft Edge version 90 or newer

Video collaboration for the policyholder - app download

Policyholders must use an iOS or Android device with the following:

iOS

iOS 13 or later
Compatible with:

iPhone 6S and newer
iPad Pro (all models)
iPad 2017 and newer (all models)

Android

Android 7 or later
Rear-facing camera

Video collaboration for the policyholder - mobile web browser

Policyholders must use an iOS or Android device with the following:

iOS

iOS 12.2
Safari

Android

Android 6.1 (Marshmallow) or later
Google Chrome for Android (latest release version)

To maintain a stable video connection for a live call, we recommend a dedicated download speed of 350kb/s and a dedicated upload speed of 350kb/s