Claims Solutions

XactAnalysis: Property Insurance Claims Management

XactAnalysis^® constantly monitors claims data to help catch errors, report on progress, and benchmark performance for faster, more precise, less costly settlements.

Effective claims work calls for the right data

A claims manager’s work can be challenging, especially when there’s little insight into what occurs throughout the life of the claims. You need to follow key metrics related to the claims workflow and cycle times, as well as benchmark your performance against the industry to continually improve in the highly competitive landscape.

View and track the entire lifecycle of a claim

Drastically reduce cycle times, saving time and money while increasing customer satisfaction

Get automated claim information

Receive claim information at every level, from the details of a single flooring item to alerts of all $10,000+ in a region to trends and price deviations.

Customise to your workflow

Integrate ClaimXperience with your in-house systems and set up rules for alerts form individual claims or monthly reports. Tailor the rules by roles, claims, or trades.

View the entire claims cycle

Track any file's progress, manage the approval process, mark files for follow-up, compare original and corrected estimates, and review claims in real time.

“XactAnalysis allowed us to quantify that $35 million of $100 million in deferred payments are never collected. How could we have made a policy decision about deferred payments without this information?”

Top 10 Insurance Carrier Customer

XactAnalysis promotes policyholder satisfaction

Fast, effective claims service is the number-one driver of customer satisfaction and policyholder loyalty.

Read the case study

XactAnalysis promotes policyholder satisfaction

Features and capabilities

Instant quality assurance and review

The Review Queue provides automatic management of your QA and re-inspection workflows. Your review teams will have everything they need for a desk audit: digital images, sketched floor plans, and detailed estimate reports.

Bulk assignment import

Quickly create new assignments in bulk rather than one-by-one. Simply download a .csv template from XactAnalysis and populate it with claims data (up to 500 rows per file).

Smart reviews for potential scoping issues

Alert your adjusters of potential issues during the initial estimate—the most effective time to make changes. Electronic audits flag items while network audits inform QA teams of any issues, allowing them to make the most of their review time.

Performance scorecard

View performance metrics based on a variety of criteria, such as cycle times, customer satisfaction, and estimate quality. You can generate an overall rating you can use to determine if teams are meeting company standards and where to make improvements.

Secure assignment network

The XactAnalysis Network is a secure extranet with the most advanced encryption available. It lets industry players exchange and manage estimate data in real time, supporting claims data from auto, workers comp, contents, and property lines of insurance.

Benchmark alerts

Set up Benchmark® weather alerts to automatically validate whether a reported date of loss corresponds with actual weather events. Learn about Benchmark alerts.

Claim view

XactAnalysis lets you link and manage multiple assignments associated with a single claim file, giving you an overview of the activities that occur on each of those assignments.

XactAnalysis SP

XactAnalysis for Service Providers (SP) allows assignment receivers (such as insurance repair contractors, cleaning specialists, and independent adjusters) to view the same details that assignment senders see—including photos and sketched floor plans.

Learn more about XactAnalysis SP