Claims professionals face many challenges in settling claims remotely. Customers want to participate and be informed, but lack the tools and guidance. Coordinating with multiple parties and tasks can be difficult and time-consuming. Plus, collecting useful data can be challenging and inaccurate.
ClaimXperience helps you overcome the challenges of remote claims adjusting and settlement. It’s your own easy-to-use, centralized virtual claims adjusting platform that improves collaboration between all claims participants, reduces claims handling costs, and speeds up the claims cycle.
Improve policyholders' experience by keeping them informed, heard, and empowered to participate more fully throughout the claims process.
Collaborate with policyholders long before an adjuster visits. Dynamic forms and document upload tools let your policyholders provide information about their loss.
Real-time video collaboration lets you collect real-time video and photos from a policyholder’s mobile device and connect with contractors to verify work progress.
ClaimXperience brings adjusters, restoration contractors, carriers, and policyholders together to simplify the complex claims and restoration processes.
Easily capture, review, and calculate additional living expenses (ALE) by enabling policyholders to upload their receipts.
Using image analytics and automation, ClaimXperience can analyze images (including metadata) to indicate instances of possible fraudulent activity.
Do you know the cost of handling claims onsite? Settling from the field generally costs much more and can cause delays. Carriers will often overpay on small claims to save on the costs associated with onsite visits.
Create and send custom tasks to your customers, adjusters, or contractors to capture photos, videos, or information about the loss. Use custom tasks to automate the damage assessment process, collect customer feedback, or request any other relevant data for your claim. They’re easy to create and manage, and they can help you speed up the claim resolution, improve customer satisfaction, and reduce costs.
Explore our family of products designed to simplify and automate your claims workflow.
The most powerful and comprehensive solution for property claims estimating.
Keep customers in the loop on the pack-out and pack-back process and keep track of everything.
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