Property Estimating Solutions Support

Renewing your Xactimate subscription? Read these FAQ

Contact us via our 24/7 eService Center

Get the help you need, when you need it, quickly and easily with our 24/7 eService Center! Enjoy instant access to live chat support, a comprehensive Answer Center, helpful videos, and more.

Live Chat
Live chat is free, available 24/7 (closed Christmas Day and New Year’s Day), and the quickest way to get in touch with a customer support technician.
Answer center
Our extensive Answer Center of over 1,100 documents provides convenient and immediate access to tutorials, FAQs, and more for all your product questions.

Login now with your Xactware ID

Don’t have an Xactware ID? Create a free account (it’s easy and takes 2 minutes).

Prefer to speak with us by phone?

Our support team is available by phone from 6:00 AM to 6:00 PM Mountain Time, Monday – Friday (closed Christmas Day and New Year’s Day).

The Customer Service Representative who greets you can help with resetting passwords, creating Xactware IDs, accessing our eService Center, or routing your call to an agent with the appropriate skills to assist you.

If your needs extend beyond this scope, a Support Technician can assist you for free via live chat or by phone for a $20 fee. This will be clearly communicated during the phone call, and no fees will be charged without your explicit knowledge or consent.

Call us at 1-800-710-9228.

FAQs

How do I log into the eService Center?

1. Visit the eService Center page
2. Sign in using the same ID and password you currently use to access XactAnalysis and/or Xactimate. If you don't have an ID, select "CREATE ACCOUNT." If you don't remember your ID or password, select "Forgot your ID or Password?" and follow the instructions.
3. If prompted to select an account, click Login. This will take you to the eService Center's main menu.

How do I get live support in the eService Center?

1. Log into the eService Center.
2. Click on the 'Chat with Us' option on the bottom-right side of the screen.
3. Select the product relating to your question or issue from the drop-down menu.
4. Click Start Chatting to enter the chat queue.

What is the fastest way to find answers to my questions?

Contextual help is automatically displayed in Xactimate and XactRemodel (when enabled).

If you still need answers or need troubleshooting help, log into the eService Center and click "24/7 Online Support."

What support options are available?

Self-help using the Answer Center search option
Online case submission using the Ask-a-Question option
Free live chat
Phone support

Why isn't telephone support free?

Telephone support is the least efficient method for delivering and receiving assistance, requiring longer wait times, limited hours, more intensive resources. The $20 charge ensures that high-quality support is given over the phone while keeping wait times as short as possible.

The eService Center, on the other hand, has reduced wait times around-the-clock assistance with our Online case submission using the Ask-a-Question option and free live chat. In addition, online chat support include a record of the communications for future reference.

Can I used the Answer Center if cookies are disable on my computer? How do I enable the cookies on my computer?

Cookies must be enabled to use the Answer Center. To enable cookies, launch your web browser, go to the Tools menu and select Internet Options. Depending on which browser you use, it will either be under the security or privacy tab.

A cookie is a small piece of information that our website provides to your browser while you are visiting Verisk’s website. We supply your browser with cookies that contain a unique identifier to better understand what areas of our site users prefer. Cookies are used to confirm your session identity as you move about the site. As you navigate the site, you will be asked to identify what product you are currently using and what category and sub-category best describes your question. Based on this information, cookies are used to ensure that the proper pages are displayed for you.

Where can I enter feedback about an Answer Center document?

At the bottom of any Answer Center document, there’s a simple feedback box where you can tell us if an article is helpful. Additional comments are always appreciated as they help us to align our documentation with your needs.

Where can I go to provide suggestions about the eService Center?

We welcome your feedback on any of our products and services at any time; simply click on any of the "We're Listening" links on our websites.

What if I forgot my password?

Click on the "Forgot your Verisk ID or password?" link, and follow the instructions.

Interested in learning more about a Verisk Property Estimating Solutions product?

For product information, pricing, purchasing or account status, a sales rep is available at 1-800-424-9228 7:00 AM to 5:00 PM Mountain Time, Monday – Friday (closed holidays).

Or fill in this contact form and we’ll reach out to you.

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