Tips to improve match report results in ISO ClaimSearch

April 22, 2021 / 2 min read

Every day, claims professionals are challenged with evaluating and processing claims quickly and accurately. Many are using ClaimSearch^® as an essential tool in their workflow, but they may be missing out on some simple ways the platform can help them do their jobs better.

When an adjuster enters claim information into ClaimSearch reporting fields, the system compares the claim to more than 1.5 billion records. If there are any matches, the adjuster gets an alert with details. To achieve optimal results during different stages of the claims process, adjusters should provide as much information as possible into the reporting fields.

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The more you report, the better the results

While there are currently minimum required reporting fields, you can achieve even better results by reporting more claim information. The more information you report, the more fields the system can search and provide more matches essential for thoroughly evaluating a claim.

Reporting more information will also improve our AI-based entity resolution algorithms designed to improve match results, save time by reducing immaterial results, and identify matching claims that may have been previously unnoticed.

Best practices for claims reporting

To achieve optimal results from your ClaimSearch, there are additional field entries we suggest you report throughout the life of the claim and once the claim is closed.

Throughout the life of the claim

As you get more information, we recommend reporting more information using the replacement process. Some fields we suggest include:

Policy inception/expiration date
Time of loss
Date of birth
SSN or Tax ID Number
Phone numbers and email address
Service provider role and address
License plate number/state
Driver’s license number/state
Date of salvage
Vehicle disposition

When the claim is closed

When you close the claim, we recommend you use the replacement process to enter additional information. Some fields we suggest you complete include:

Claim status
Date claim closed
Adjuster name, phone number, email
Paid/Settlement amount

For all the claims reporting fields we recommend by line of business, check out best practices guide.

Optimize your claims processing

When entering these fields, you don’t just get more matches—you can improve entity resolution, detect potential fraud, and speed the claim process.Are you ready to optimize your results and get the most out of ClaimSearch? Reach out to us at claimsearchdatabasedevelopment@iso.com so we can help you set up your system to automatically add these fields to your reporting.

Tips to improve match report results in ClaimSearch

The more you report, the better the results

Best practices for claims reporting

Optimize your claims processing